Seasonal Household Operator Policy

This policy governs part-time, weekend and seasonal engagements of Valmore Household Operators in Punta del Este, José Ignacio, Piriápolis and Rocha. It applies from registration through the end of any placement.

Registration creates no employment relationship. Each engagement is confirmed separately in writing with its own scope, dates, hours and compensation.

All placements are subject to a strict national police criminal record background check. By registering, the operator authorizes Valmore to request and review that record and to verify references, credentials and identity documents.

Declaring a prior record does not automatically disqualify an operator; concealing one does. Any material misstatement ends the candidacy or engagement immediately.

Licences relied upon for a role — driving, nursing, security, childcare, food handling — must be current and produced on request.

Operators work inside private homes. Punctuality, neat presentation, sobriety and courteous, low-profile conduct are expected at all times.

No photography, video or audio recording of the residence, principals, guests, staff or vehicles. No social media reference, direct or indirect, to any household served.

No guests, no unauthorized access to rooms outside the agreed scope, and no use of household vehicles, vessels or equipment without written authorization.

Everything seen, heard or learned in a residence is confidential — identities, itineraries, security arrangements, family matters, contracts and staff details — during and after the engagement, without time limit.

Confidentiality survives the end of the season and the end of any relationship with Valmore.

Operators must report accidents, injuries, damage, security concerns and any safeguarding issue involving minors or vulnerable adults to their Valmore coordinator immediately.

Where CPR or first-aid certification is claimed, it must be valid. Never perform tasks outside the agreed scope or your competence.

Operators who drive must hold a valid licence and, where a personal vehicle is used, current insurance and registration. Uruguay's zero-tolerance alcohol limit for drivers applies without exception.

Personal transport declared at registration (car, motorcycle, bicycle, none) informs zone and shift matching only.

Placement with a Valmore client is conditional on the operator being current with BPS (Banco de Previsión Social) or being able to constitute their own company — unipersonal or SAS — and having it registered and active before any work begins. An operator who cannot satisfy one of these two conditions cannot be placed.

The operator is solely responsible for their own registration, contributions, taxes, invoicing and insurance, and must keep them current for the whole duration of the placement. Proof of BPS standing or company registration must be produced on request, at registration and at any time during an engagement.

Valmore Management & Staffing acts exclusively as an introducing intermediary between the operator and the household. Valmore is not the operator's employer, does not form an employment relationship with the operator, and is released from any social, civil, labour or tax liability arising from the placement or from the operator's failure to comply with BPS or company obligations.

Both conditions above must be accepted explicitly at registration through two separate confirmations: (i) BPS standing or own-company undertaking, and (ii) the release of Valmore from social and civil employment liability. A registration without both confirmations is not processed.

Any false, incomplete or misleading declaration on these points ends the candidacy or engagement immediately and subjects the operator to the criminal and civil laws of the country, without prejudice to any damages Valmore or the household may claim.

Rates, hours, meals, accommodation for live-in roles and any transport allowance are set per engagement in writing before work begins.

Operators invoice or are paid on the schedule stated in the engagement confirmation. Direct solicitation of a household introduced by Valmore, outside Valmore, is prohibited during the season and for twelve months thereafter.

Cancellations by either side should be notified as early as possible; repeated no-shows end registration.

Registration data — contact details, CV, languages, availability, licences and background-check results — is processed solely to evaluate and arrange placements and is never sold.

Data is shared with a household only when a placement is being proposed. Operators may request correction or deletion at any time by writing to concierge@valmoremanagement.com.

Valmore selects on suitability, skill, credentials and availability. Discrimination and harassment of any kind — by an operator, toward an operator, or between staff — is not tolerated and must be reported.